Self-exclusion is the most decisive step a player can take when gambling stops being fun and starts causing harm. At 898bet, we make this process as straightforward as possible — because we believe that when a player asks for help, the last thing they need is friction.
How to Request Self-Exclusion
You can request self-exclusion at any time by contacting our support team directly at [email protected]. Simply state that you wish to self-exclude and specify your preferred duration — options include 6 months, 1 year, 3 years, 5 years, or permanent exclusion. Your request will be processed within 24 hours.
What Happens During Self-Exclusion
- Your 898bet account will be suspended and you will not be able to log in
- All pending bonuses and promotional offers will be cancelled
- You will be removed from all 898bet marketing communications immediately
- Any remaining balance in your account will be returned to you upon request
- Our system will flag your account to prevent re-registration attempts
Reversing Self-Exclusion
Self-exclusion periods cannot be shortened or reversed before the agreed end date. This is intentional — it ensures that a moment of impulse cannot undo a decision made in your best interest. After the exclusion period ends, reinstatement requires a formal written request and a mandatory 7-day reflection period before access is restored.
If you are struggling with problem gambling, we strongly encourage you to reach out to PAGCOR's responsible gaming program. PAGCOR, the Philippine Amusement and Gaming Corporation, provides resources and guidance for Filipino players who need support beyond what 898bet can offer.